Items where Author is "Pristiwatie, Dewi"

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Thesis

Pristiwatie, Dewi (2011) Komunikasi Persuasif Customer Service dalam menangani keluhan nasabah: studi di PT. Bank Tabungan Negara (Persero) Kantor Cabang Syariah Surabaya. ['eprint_fieldopt_thesis_type_undergraduate' not defined] thesis, IAIN Sunan Ampel Surabaya.

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